All items listed online at www.excess-supply.com are guaranteed in the condition as specified on the website. Returns and exchanges will only be granted if the product does not function as intended by the manufacturer. No items will be accepted for return unless you have contacted us prior to shipping product back. At that time you will be given an RMA (Return Material Authorization) number. This number must appear on all paper work including shipping labels.
Product must be intact, and in original packaging with all packaging materials in place. If applicable, refunds will be issued in the same manner in which payment was made, whether Credit Card or PayPal account.
All products must be returned within 7 days from the date of delivery for a refund (less shipping and handling) or for an exchange, if available. Buyer ships items back to us, at buyer's expense.